Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: March 2025
Introduction
Oliver Charles Garden Design & Build (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect via the website includes:
- Personal Data: Name, email address, phone number, and postcode that you voluntarily give to us when you fill out our contact form or request a quote.
- Project Information: Details about your garden, landscaping requirements, and property location.
- Automatically Collected Data: Information your browser sends whenever you visit our website, such as your IP address, browser type, and version.
How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you via the website to:
- Respond to your enquiries and provide quotes for garden design and landscaping services.
- Email you regarding your project, appointment confirmations, or service updates.
- Send you marketing communications (only if you have opted in).
- Improve our website and customer service.
Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorised parties. Therefore, we cannot guarantee complete security if you provide personal information.
Your Rights
Under UK data protection law, you have rights including:
- Your right of access: You have the right to ask us for copies of your personal information.
- Your right to rectification: You have the right to ask us to rectify information you think is inaccurate.
- Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing: You have the right to ask us to restrict the processing of your information.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us:
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